Nobody starts a pet grooming business thinking of poring over paperwork. You go into pet grooming because you are passionate about dogs – and perhaps cats too. You have fun making that connection with your pawed chums and seeing the happy look on their pet parents’ faces while they look at your work. You enjoy working with your personnel to provide excellent care. Pet grooming software can minimize your time performing administrative functions so you can focus on what you actually like to do.
Here are the most important advantages of using software for your pet care business:
Less Missed Appointments
You hate imposing a “missed appointment policy” because that increases clients’ costs. But while you want to do what’s good for them, missed appointments can cost you some too. What’s great is that pet grooming software fixes this problem by letting you set appointment reminders. Your clients can pick between text and email, and you decide how often or when you think you should send the reminders (a day prior, a week prior, etc.).
Sitting behind a desk while booking appointments on the phone is so obsolete. With pet grooming software, you get the flexibility of managing your appointments practically everywhere on a device, whether your phone, tablet, laptop or what have you. Must stay on the grooming floor? Have to grab a coffee? No more trying not to forget to make updates as soon as you’re at your desk.
Better Organized Customer Files
Pet grooming software allows you to handle customer data with a more organized approach. Check out online reviews of pet grooming services and you may discover that a very typical complaint is about pet groomer files going missing. This is simply impossible when you use pet grooming software. Your customers’ information will all be kept in a single spot. You can scan through every appointment and the services or products that were provided or requested on their last visit. In short, it will be a smooth, hassle-free, and professional experience, every single time.
Improved Client Care
With pet grooming software, the quality of customer care you provide is instantly improved. Clients these days desire a seamless experience not just with people but with all the benefits of technology. By using software, you are sending them a positive message – that you’ve got their best interest covered. It builds up your efforts to wow them with service that is consistently friendly, honest, and competent.
Watching your performance is vital to your ongoing growth as a business. Pet grooming software helps you monitor major indicators of success, such as new clients coming in each month, your monthly retention rate, merchandise sales and the rest. These data can be used to determine changes that might be necessary to provide better services and improve your business as a whole.